Practical information

Customs and immigration information


Personal Identification 

Visitors entering Canada must present a valid passport and, in certain cases, a visa. It is strongly recommended that you carry your passport with you at all times for identity purposes. Before entering Canada, all visitors are responsible for ensuring that they have the required documents necessary, whether they are travelling through to another country or returning to their country of origin. For more information, visit Citizenship and Immigration Canada.

Citizens or residents of the United States

As part of the Western Hemisphere Travel Initiative (WHTI), the United States has implemented new security measures for travellers entering or returning to the U.S.




Accessibility for people with disabilities or with restricted physical ability - Kéroul

514 252-3104 |

Establishments have been assessed accessible according to criteria set by Kéroul and approved by the Ministère du Tourisme du Québec. For people with a disability, Kéroul provides information on tourism and culture.

The handicapped person can enter and move around the establishment without assistance.

The handicapped person requires assistance to enter and move around the establishment.


Tourist and Leisure Companion for persons living with a disability

514 933-2739 |

Some tourist and leisure activity sites give free access for the companion of persons living with a disability or a mental health problem, when they visit tourist and leisure activity sites.


Canada Post

800 René-Lévesque Blvd. West
1 866 607-6301


Access (free) to wireless internet

Consult the network map of free wifi public access areas:


City Pass and Tickets Office

La Vitrine
Montréal’s Cultural Window

2 Sainte-Catherine Street East

514 285-4545 |

La Vitrine provides a complete calendar of cultural activities and special last-minute prices.
Open: Sunday and Monday, 11 a.m. to 6 p.m.; Tuesday to Saturday, 11 a.m. to 8 p.m.

Montréal Museums Pass

The Montréal Museums Pass opens the doors to several participating museums.
It is offered in two forms: 
3 consecutives days of myseums or 3 days over three consecutive weeks with or without transport.

Points of sale: some participating museums, the Montréal Infotouriste Centre, the Tourist Welcome Office in Old Montréal and La Vitrine.

514 845-6873 |

Passeport MTL

The Passeport MTL allows you direct access to up to 27 Montréal’s key attractions.
Two packages to choose from: 48-hr package at $85 and 72-hr package at $100, (taxes not included).

Points of sale:  La Vitrine, the Tourist Welcome Office in Old Montréal, the Montréal Infotouriste Centre and some hotels (transportation included).

1 844 685-3544 |

Driving in Québec

Québec uses the metric system, so speeds are indicated in kilometres (100 km/h = 62 mph) and gas is sold in litres (3 3/4 litres = 1 US gallon).

Right turn
Although turning right on a red light is authorized across Québec (except at intersections where a sign indicates this is not permitted), rights on reds are strictly prohibited on the island of Montréal.

Cell Phone
Use of a hand-held cell phone that does not have a hands-free function is prohibited while driving.

There are many paid parking lots and automatic pay stations.


Making a comment or conveying dissatisfaction

If you wish to comment on or are dissatisfied with the tourism services you received in Québec, please contact: 

Alliance de l’industrie touristique du Québec
1 877 686-8358 |


Canadian Currency

Canadian currency is the Canadian dollar, which is divided into 100 cents. There are 5, 10, 20, 50 and 100 dollar bills. Smaller coins are 5, 10, and 25 cent pieces as well as of 1 and 2 dollars. Banking and credit cards are also welcome almost everywhere.



There are two applicable taxes in Québec: a federal Goods and Services Tax (GST) of 5% and a Québec provincial tax (TVQ) of 9.975%. A 3.5% accommodation tax is also in effect in Montréal.



It is customary to tip restaurant waiters, taxi drivers and hairdressers 15% of the bill, before taxes. Bellhops, porters, doormen, etc. generally receive at least $2 per suitcase or per service rendered. Coffee and food counters often have a tip cup next to the cash register; spare change is always appreciated.



In case of emergency: 911

Info-Santé: 811

Québec Poison Control Centre: 1 800 463-5060